Frequently Asked Questions
You’re at the heart of our business, and we truly appreciate your support. You’re more than a customer—you’re like family to us. Your satisfaction is our top priority, and we’re thankful for the trust you place in us. Thank you for being such an important part of the CHOWZA journey.
How Long Will My Biltong Last?
For the best quality Biltong, we recommend opening the vacuum-sealed pack within 30 days of the batch date. Once opened, transfer your Biltong to the provided white Mylar pouch and enjoy it within 3 days to keep it fresh. Our Biltong is made with a focus on freshness and quality, using only natural ingredients with no preservatives. Because of this, it’s best enjoyed within its peak freshness period and isn’t meant for long-term storage.
How Can I Tell If My Biltong Has Gone Bad?
Your Biltong is safe to eat as long as you don’t see any mould. Since Biltong has natural moisture, mould can develop after opening if it’s exposed to air, humidity, or heat.
How Can I Make My Biltong Last Longer?
To keep your Biltong fresh longer, transfer it to the Mylar pouch right after opening. Leaving it in the vacuum-sealed bag can cause spoilage within 24 hours due to condensation.
For the best preservation:
- Open the pouch regularly to let air circulate, reducing the chance of mould.
- Store in a Tupperware or sealed and airtight container.
- If you need to freeze it, keep it in the vacuum-sealed pack to prevent freezer burn. While this might slightly affect taste and texture, it will still be safe to eat.
What Happens If I Store Biltong in the Vacuum-Sealed Bag After Opening?
If Biltong is left in the vacuum-sealed bag after opening, it may spoil within 24 hours due to condensation, which can lead to mould. To avoid this, move it to the Mylar pouch right away and enjoy it within 3-5 days, or use the alternate storage methods mentioned.
How Long Will My Biltong Last?
For the best quality Biltong, we recommend opening the vacuum-sealed pack within 30 days of the batch date. Once opened, transfer your Biltong to the provided white Mylar pouch and enjoy it within 3 days to keep it fresh. Our Biltong is made with a focus on freshness and quality, using only natural ingredients with no preservatives. Because of this, it’s best enjoyed within its peak freshness period and isn’t meant for long-term storage.
How Can I Tell If My Biltong Has Gone Bad?
Your Biltong is safe to eat as long as you don’t see any mould. Since Biltong has natural moisture, mould can develop after opening if it’s exposed to air, humidity, or heat.
How Can I Make My Biltong Last Longer?
To keep your Biltong fresh longer, transfer it to the Mylar pouch right after opening. Leaving it in the vacuum-sealed bag can cause spoilage within 24 hours due to condensation.
For the best preservation:
- Open the pouch regularly to let air circulate, reducing the chance of mould.
- Store in a Tupperware or sealed and airtight container.
- If you need to freeze it, keep it in the vacuum-sealed pack to prevent freezer burn. While this might slightly affect taste and texture, it will still be safe to eat.
What Happens If I Store Biltong in the Vacuum-Sealed Bag After Opening?
If Biltong is left in the vacuum-sealed bag after opening, it may spoil within 24 hours due to condensation, which can lead to mould. To avoid this, move it to the Mylar pouch right away and enjoy it within 3-5 days, or use the alternate storage methods mentioned.
Delivery & Collection
How Will My Order Be Delivered?
- Your order will be delivered via Royal Mail 2nd Class.
- Enjoy FREE Delivery when you spend £75.00 or more.
- Currently, we only deliver “Biltong” and “Chevro” to all UK postcodes via postal service.
Delivery Rates:
- FREE delivery anywhere in Ilford, Seven Kings, Goodmayes, and nearby areas with no minimum spend.
- FREE delivery in Newham, and Barking & Dagenham when you spend £25.00 or more.
- FREE delivery in Hackney, Havering, Tower Hamlets, and Waltham Forest when you spend £75.00 or more.
How Long Will My Order Take to Arrive?
We make everything fresh to order using the finest ingredients. While we aim to prepare your order as quickly as possible, please allow 5-7 working days for delivery. Your order may even be ready and delivered sooner!
How Will My Order Be Delivered?
- Biltong and Chevro: Delivered right through your letterbox! If your letterbox is too small, consider having it delivered to your work address. We’ll notify you once your order has been dispatched.
- Frozen Products: Delivered straight to your door. We’ll call or message you to confirm the delivery time.
Where Can I Collect My Order?
You can pick up your order for FREE at 128 Hampton Road, Ilford, London, IG1 1PR. We’ll call or message you when your order is ready and arrange a convenient collection time.
How Are Larger/Bulk Orders Delivered?
For large or bulk orders, please contact us. We’ll be happy to arrange delivery anywhere in the UK.
Preparation
Biltong and Chevro
Our tasty Biltong and Chevro are ready to enjoy straight from the packet. No preparation needed—just open and savour the delicious taste!
Frozen Pies
Place your delicious pies in a preheated oven at 180ºC/Gas Mark 4. Bake until the crust turns a beautiful golden brown and the filling is piping hot throughout. This usually takes about 25-30 minutes, but keep an eye on it to ensure it doesn’t overcook. Once done, let it cool for a few minutes before serving to enjoy the perfect blend of crispy crust and warm, flavourful filling.
Marinated Meats
Our Marinated Meats are vacuum-sealed and frozen to lock in maximum flavour and taste. They’re perfect for Braais (BBQs), grilled, in the oven, microwaved, or air fryer, making your cooking experience both delicious and convenient. Just cut open the vacuum-sealed bag, thaw as needed, and enjoy! For best results, we recommend thawing the meat in the refrigerator overnight. If you’re short on time, you can also use the defrost setting on your microwave. Once thawed, cook as desired and savour the delicious flavours!
Customer Service
Can I Cancel My Order?
If you decide to change your mind:
- We prepare your Biltong and Chevro fresh for each order, so cancellations can be tricky. However, if you change your mind, please contact us right away, and we’ll do our best to assist you.
- Orders for our Frozen Products can be cancelled. No Hassle!
Can I Return My Order?
While we’re currently unable to accept returns (as our products are perishable), your satisfaction is our priority. If you have any concerns or aren’t completely happy with your order, please contact us—we’re here to help and will do everything we can to make it right.
Do You Cater for Special Occasions?
Absolutely! Whether you’re planning a family Braai (BBQ), or any other event, we can provide delicious products with an authentic African taste. We can also prepare custom dishes that aren’t listed on our menu. Feel free to contact us to discuss your options!